Refund policy

AtΒ Veloce India, we are committed to delivering a premium shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

πŸ”„ Returns

  • You may request a return withinΒ 7 daysΒ of receiving your order.
  • To be eligible for a return:
    • Item must beΒ unused, unworn, and in original condition
    • Must includeΒ original packaging, tags, and invoice

❌ Non-Returnable Items

The following items are not eligible for return:

  • Personal care & hygiene products
  • Innerwear
  • Customized / personalized products
  • Items marked asΒ β€œFinal Sale”

πŸ’Έ Refunds

  • Once we receive and inspect your return:
    • You will be notified of approval or rejection
  • If approved:
    • Refund will be processed withinΒ 5–7 business days
    • Amount will be credited to:
      • Original payment method OR
      • Velmora store wallet (if applicable)

πŸ” Exchanges

  • We offer exchanges for:
    • Size issues
    • Damaged or defective items
  • Request must be made withinΒ 48 hours of delivery

🚚 Return Shipping

  • If the product isΒ defective or incorrectΒ β†’ We cover shipping
  • If return is due toΒ change of mindΒ β†’ Customer bears shipping cost

⚠️ Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Contact us withinΒ 48 hours
  • ShareΒ clear photos/videosΒ for verification
  • We will provideΒ replacement or full refund

⏳ Late or Missing Refunds

If your refund hasn’t been received:

  • Check your bank account again
  • Contact your payment provider
  • Still need help? Contact us below